Shipping policy

Free Shipping

We offer free shipping on all orders to the USA, UK, Canada, and the Netherlands.

Processing Time

Orders are processed within 1–2 business days.

Delivery Time

Estimated delivery:

• USA: 8–15 business days
• UK & Canada: 10–18 business days
• Netherlands / EU: 10–20 business days

Delivery times may vary during peak season. You will receive a tracking number by email once your order ships.

Order Tracking

Track your order using the link in your shipping confirmation email.

Questions?

Contact us at support@chillgearusa.com — we typically respond within 24 hours.