Refund policy
Not happy? We'll make it right. No guilt trips, no hoops — just a fair process backed by real people who care about your experience.
Our 30-day promise
Contact us within 30 days of delivery for a full refund or exchange. Email support@chillgearusa.com with your order number.
How to start a return
- Email us with your order number
- Tell us if you prefer a refund or replacement
- We reply within 24 hours (business days) with next steps
Return conditions
- Items should be unused and in original packaging when possible
- Include all accessories and bundle components
Damaged or defective items
Email your order number and photos. We'll send a free replacement or full refund — your choice. Usually no return shipping required.
Refund timing
Approved refunds process within 5–10 business days to your original payment method.
Questions?
support@chillgearusa.com — we're here to help.