Refund policy

30-Day Satisfaction Guarantee

We want you to love your ChillGear purchase. If you are not satisfied, contact us within 30 days of delivery.

Damaged or Defective Items

Received a damaged or defective item? Email support@chillgearusa.com with your order number and photos. We will send a replacement or issue a full refund — your choice.

Return Process

  1. Email support@chillgearusa.com with your order number
  2. We will provide return instructions within 24–48 hours
  3. Once approved, your refund is processed within 5–7 business days

Non-Returnable Items

For hygiene reasons, opened personal cooling devices may not be eligible for return unless defective.

Contact

support@chillgearusa.com