We're here for you
Talk to a real person.
No ticket numbers. No copy-paste replies. Just a small team that actually reads your message and gets back to you — usually within 24 hours on business days.
Email us
Support hours
Monday – Friday
9:00 AM – 5:00 PM EST
Typical response time
Under 24 hours
How to get the fastest help
Include these details in your email and we can usually resolve things in one reply:
- Order number (from your confirmation email)
- Shipping address (if it’s a delivery question)
- Photos (for damaged or wrong items — we’ll make it right)
- What you’d prefer — replacement or refund (your choice)
Common questions
Where is my order?
Once shipped, you’ll get a tracking link by email. Most US orders arrive in 8–15 business days; UK & Canada in 10–18 business days. Still stuck? Email us with your order number.
Can I return something?
Yes — 30-day money-back guarantee on all orders. Not happy? Email support@chillgearusa.com and we’ll walk you through a refund or exchange. See our refund policy.
Do you ship to my country?
We offer free shipping to the USA, Canada, and United Kingdom. More countries may be available at checkout.
Is there a discount for first orders?
Welcome to the family — use code SUMMER10 at checkout for 10% off your first order.
Are your products good quality?
We only list gear we’d use ourselves. Every item is vetted for real-world summer use. Plus you’re covered by our 30-day guarantee — zero risk.
Before you write
Order & shipping issues
Wrong item, delayed package, or tracking not updating? We’ll track it down with our shipping partners and fix it — replacement or refund, your call.
Returns & refunds
Changed your mind? No problem. Items should be unused and in original packaging when possible. We keep the process simple — no guilt trips.
💛
“Sarah helped me within hours. Felt like emailing a friend, not a corporation.”
— ChillGear customer, Ontario
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